DOCABI Terms & Conditions
Welcome to DOCABI! We strive to provide you with the best shopping experience for all your pet care needs. Please review our payment terms and conditions to understand how we handle payments for our products:
Payment Methods
Accepted Payment Methods: We accept various payment methods including credit cards, debit cards, and other secure payment gateways. You can choose your preferred method during the checkout process for your convenience.
Payment Security
Secure Transactions: We prioritize the security of your payment information. Our transactions are processed through secure, encrypted channels to protect your data.
Payment Confirmation: Once your payment is successfully processed, you will receive a confirmation email and WhatsApp message with the details of your order. Please keep this confirmation for your records.
Payment Authorization
Authorization Hold: When you place an order, an authorization hold may be placed on your payment method to ensure the availability of funds. This is not an actual charge and will be released once the payment is confirmed.
Payment Issues
Failed Payments: If your payment is declined or encounters any issues, please double-check your payment information, ensure that your billing address matches the one on file with your payment provider, and contact your payment provider for assistance.
Cancellation and Refunds
Order Cancellations: If you need to cancel your order, please contact us as soon as possible. We can accept order cancellations if your items have not yet been prepared or shipped. 2 % cancelation fee will be deducted if the order is cancelled at customer end & same will be notified at the time of cancelation of order .
Refunds: Refunds for canceled or returned orders will be processed in accordance with our return policy. Please refer to our return policy for detailed information on refunds.
Contact Us
If you have any questions or concerns regarding our payment terms, please feel free to reach out to our customer service team at docabi.ajm@gmail.com or call us at +91 8619245483. We are here to assist you and ensure a smooth payment experience.